Frequently Asked Questions
Yes, mainly by moving reminders to WhatsApp instead of relying on a phone call the patient might not pick up. WhatsApp messages get read within minutes in India far more reliably than SMS or a missed call, and that alone tends to bring no-show rates down without any change to how the clinic actually operates.
Every patient can be tagged with which doctor or diagnostic center referred them, so over time you can see which referral relationships are actually generating patients — rather than knowing generally that “doctors send us patients” without any way to say which ones.
Data is handled with role-based access, so front-desk staff, doctors, and administrators see only what’s relevant to them, and records are stored securely rather than sitting in a shared spreadsheet anyone with the file can open. If your facility has specific accreditation or ABDM-related requirements, it’s worth confirming those details directly with our team, since compliance needs vary by facility type and license.
It’s built around how Indian healthcare actually communicates WhatsApp as the primary channel, not email; a front desk that’s often the only point of contact a patient has; referral networks that run informally between doctors and diagnostic centers rather than through a formal system. A generic CRM can be configured toward this, but it takes more setup work to get there.
Most clinics are live within a few days. The bigger factor isn’t the software setup; it’s mapping out how patient follow-ups, referral tracking, and appointment reminders should actually flow before switching it on, which our onboarding team works through with your staff first.
